Return Policy

Our refund policy requires that you submit a refund request within 30 days of receiving your package. Once your request is approved, you have an additional 30 days to ship your item(s) back.

Please Note:
1. Return Labels and QR Codes are only provided for eligible returns.
*United States: Return Labels and QR Codes are available depending on order details and the shipping address.
*Germany: Only Return Labels are available for eligible orders. QR Codes are not supported.
2. Do not send your return to the sender's address shown on your original package. This is not the return address, and using it may delay or prevent the processing of your return. Ship your return to the address indicated on the Return Label provided.
3. Ensure your return package only contains items purchased from the Halara website or app. We are not responsible for returning any unrelated items mistakenly included in your return.
4. To ensure a smooth and timely refund process, the item(s) you return must match your original return request. You must use the correct Return Label or QR Code provided. Any inconsistencies may result in delays or failed return processing.
5. Place items back in the original transparent bag with the SKU and barcode. If the original packaging is damaged, missing, or too small for all items, you may use your own clean packaging.

If you have any questions or need further assistance, please don’t hesitate to contact us. We’re always here to help!

Customer Support Hours
Monday to Friday  
9:00 AM – 6:00 PM (U.S. Central Time)